Returns & Exchanges
At Big Bill, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn apparel with original tags attached. We strive to make the process as seamless as possible so you can find the perfect fit without the stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are intact, and affix the shipping label to the outside of the box.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing